This Privacy Policy explains how Do Good Plumbing (“Do Good Plumbing,” “we,” “us,” or “our”) collects, uses, and shares information when you visit dogoodplumbing.com, submit a service request, or communicate with us.
1. Information We Collect
Information you provide
When you submit our service-request form or contact us, we may collect your name, phone number, email address, property type, service address or ZIP code, and details about your plumbing request. If you call, text, or email us, we may retain the information you provide and our communications with you.
Please do not submit Social Security numbers, payment-card details, medical information, or other highly sensitive information through the website form.
Information collected automatically
When you use the website, we and our service providers may automatically collect information such as your IP address, browser and device type, operating system, referring page, pages viewed, approximate location, and interactions with website features.
2. How We Use Information
We may use information to:
- Respond to questions and service requests.
- Schedule, estimate, coordinate, and provide plumbing services.
- Communicate about your request by phone, text, or email.
- Operate, maintain, secure, and improve the website.
- Understand website traffic and measure customer inquiries.
- Prevent fraud, abuse, and security incidents.
- Maintain business records and comply with applicable law.
Authorized staff may use an internal AI-assisted estimator to create preliminary materials, labor, fee, and pricing assumptions from a job description. Staff are instructed not to enter customer names, contact details, payment information, or full street addresses into that tool.
3. Cookies and Google Analytics
We use Google Analytics to understand how visitors find and use the website and to measure actions such as service-request submissions, phone clicks, and email clicks. Google Analytics may use cookies or similar technologies and collect device, network, and website-usage information. We do not send the names, phone numbers, email addresses, or service messages entered in our form to Google Analytics.
You can manage cookies through your browser settings or use the Google Analytics Opt-out Browser Add-on. Google describes its privacy practices at policies.google.com/privacy. The website does not currently respond to browser “Do Not Track” signals.
4. How We Share Information
We may share information:
- With vendors that support our website, forms, analytics, communications, scheduling, data storage, AI-assisted estimating, and business operations, including Netlify, Google Analytics, and an AI model provider routed through Netlify AI Gateway.
- With employees, contractors, or service professionals who need the information to respond to or perform your requested work.
- When required by law, legal process, or a valid government request, or when reasonably necessary to protect rights, property, or safety.
- In connection with a business transaction such as a merger, financing, reorganization, or sale of assets.
We do not sell or rent personal information for money.
5. Data Retention
We retain information for as long as reasonably necessary to respond to requests, provide services, maintain business and tax records, resolve disputes, enforce agreements, and meet legal obligations. Retention periods vary based on the information and why it was collected.
6. Data Security
We use reasonable administrative and technical measures intended to protect information. No website, transmission, or storage system is completely secure, so we cannot guarantee absolute security.
7. Your Choices and Privacy Requests
Depending on where you live and subject to applicable law, you may have rights to request access to, correction of, or deletion of certain personal information. You may also ask questions about how we use your information. Submit a request to support@dogoodplumbing.com. We may need to verify your identity and may retain information where permitted or required by law.
8. Children’s Privacy
This website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website.
9. Third-Party Websites
The website may link to third-party websites or services. Their privacy practices are governed by their own policies, not this one.
10. Changes to This Policy
We may update this Privacy Policy as our practices or legal requirements change. The updated policy will be posted here with a revised effective date.
11. Contact Us
Do Good Plumbing
Greater Nashville and Middle Tennessee
Email: support@dogoodplumbing.com
Phone: 615-630-9790